The Trade-In Process

How does your trade-in process work?

Step 1

  1. Pick out your new phone:
    1. Start by ordering a new phone with our Infinite Unlimited+ plan.

Step 2

  1. Activate your service:
    1. First, activate your service on your new phone. Next, back up your data on your old phone. Finally, prepare your trade-in phone by turning off any anti-theft lock and factory resetting your phone.
    2. Turn off your phone's anti-theft lock (Find My iPhone on Apple) and factory reset the phone to its factory settings.

Step 3

  1. Ship us your trade-in phone
    1. Safely pack your trade-in phone in a suitable box and use the shipping label that we provide you.
    2. Once we receive your trade-in phone, it’ll typically be evaluated within 3-5 business days. You’ll receive an email confirming its acceptance or further instructions if necessary.

How do I know if my current phone is eligible for trade-in?

If your phone is in usable condition, isn’t lost or stolen, and you have turned off your phone's anti-theft lock (Find My iPhone on Apple), it’s eligible for trade-in.


How long does the phone trade-in process take?

You’ll receive trade-in credits from day 1. Once you send us your trade-in phone, they are typically evaluated within 3-5 business days. You’ll receive a trade-in confirmation after the process is complete.


How will I receive trade-in credits for my old phone?

Your monthly trade-in credits will be applied to your bill. You’ll see these credits applied to your bill as a “Phone Discount”.


How should I pack my trade-in phone?

You’ll pack your trade-in phone using the air pillows and box that your new phone arrives in. If you lose those materials, use a small box and padding that allows you to safely package your trade-in phone and avoid damage during shipping.


How long do I have to send in my trade-in phone?

Your trade-in must reach us within 30 days of your order date. We encourage you to ship us your trade-in phone as quickly as possible after activating your new phone, since we must receive your trade-in shipment within 30 days for you to receive your offer.


What happens when you get my trade-in phone?

Trade-ins are typically evaluated in 3-5 business days after being received. You will receive a trade-in confirmation after this process is complete. Completion of the steps listed above is necessary to qualify for a trade-in credit.


Do I have to ship any accessories with my trade-in phone?

You are not required to include any of the accompanying accessories that originally came with your trade-in phone.


Why wasn't my trade-in phone eligible?

There are a few reasons why a phone may be ineligible for trade-in:

  • It’s not in usable condition
  • It was reported as lost or stolen
  • The anti-theft lock (Find My iPhone on Apple) wasn’t turned off

What happens if I cancel my Boost Infinite service before my phone financing is paid off?

If you cancel your Boost Infinite membership, the remaining balance for your financed phone will be due on your next monthly bill.


Can I reactivate my service after returning my phone?

If you end up changing your mind after canceling your service and returning your phone, you’ll have to create a new Boost Infinite account and get a new phone number to reactivate.


How do I initiate a return for a purchase made through Amazon?

Inactivated Amazon SIM Kits— Returns should be initiated through Amazon.
Boost Infinite Service — If you’ve already activated and need to cancel your Boost Infinite service entirely, please reach out to Customer Care by calling (866) 957-7772.