General Phone FAQs

This section covers general commonly asked questions about phones.

How do I view my data usage?

This one's easy: open up the Boost Infinite app and tap My Usage usage meter to see how much data you’re using.

How do I find my Security PIN?

You’ll need a 4-digit security PIN to verify your account. This PIN helps us keep your account secure when calling our Customer Care line or filing a Phone Protection claim. Reach out to our Customer Care agents to reset your Security PIN and hint.

How do I set up my voicemail?

After activating on Boost Infinite, your voicemail experience will vary based on your phone’s operating system (iOS or Android).

If you have an Android smartphone, please make sure you’ve got the DISH Visual Voicemail App downloaded and updated. This will make your life much easier. Follow the steps below to get started:

To set or change your voicemail password:

  1. On iOS: Go to Settings → Phone → Change Voicemail Passcode. Create a 7-15 digit passcode.
  2. On Android: Open the DISH Visual Voicemail App. Click the three buttons in the top right corner and then click Settings. Next, click Preferences and then click Manage Password. On this screen, you can create a 7-15 digit password.
  3. As an alternate method, you can go to your phone's dial pad and press and hold 1. This will call your voicemail and you’ll be prompted to set your password and voicemail message.

To view voicemails directly:

  1. On iOS: Access your voicemail by opening the Phone app and clicking the Voicemail tab (bottom right).
  2. On Android: Open Boost Visual Voicemail. The app’s main screen represents your voicemail inbox. Click on a voicemail to listen to it individually.

To access and listen to your voicemail:

Press and hold 1 on your phone’s keypad to automatically dial your voicemail inbox. Enter your PIN to access your voicemail.

How can I troubleshoot my service and data?

Have issues with getting service or using data? Here are some simple steps that can help fix common issues:

  1. Remove and reinsert your SIM card (only if you have a physical SIM card)
  2. Make sure Airplane Mode is off
  3. Make sure your software is up to date
  4. Make sure Do Not Disturb is off
  5. Have an Android? Make sure you’ve downloaded the CarrierApp
  6. Turn your phone off, wait 30 seconds and turn it back on

If you continue to experience issues, call our agents at (866) 957-7772 or chat with us.